Kia Carnival Forum banner
1 - 7 of 7 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter · #1 · (Edited)
So we just bought our Carnival Prestige this week and once we installed the app, we kept getting alerts that one or more doors remained unlocked.
We checked them physically and all were locked and non-moving (not partially closed etc.). I happened to notice that when I opened the driver door and the main driver screen turned on it showed the right sliding door in the closed position but blinking red. Same blinking of red it does when it's showing the opened position.

We figured this is the culprit but have no idea how to go about fixing it and the dealership can't get us into service for over a month even though we just bought it two days ago and it shouldn't already be having issues.

I have tried opening and closing via the handle auto-trigger and the smart key options they both open and close smoothly with the same amount of clicks as the left side, but the left side doesn't appear to be having any issues or alerts. It's not catching on anything etc. and I don't believe the left side is blinking red, just a solid red when it moves to the open position.

If anyone has any clue what may be the culprit, or better yet the fix, please let me know.

Thank you in advance!
 

·
Registered
Joined
·
2 Posts
We are experiencing this issue. I am currently on the phone with Kia support and they claim to not even have recall #SC221 in their system right now, so that is not looking promising... I suspect it's a little early still I guess for them to have it all updated?

In the meantime, we've found that if you open the fuse panel next to the steering well, and remove the fuse labeled "Door Lock" for ONE MINUTE, then put it back in, it usually will reset and the door will shut again.

Super annoying though. This issue consistently happens to us when the vehicle sits outside in the cold.
 

·
Registered
Joined
·
9 Posts
Got ours back yesterday. The door is working perfectly now but it's still early, so fingers crossed that this was it 🤞

We discovered the issue on the first night we brought the car home. It worked fine during the test drive so we didn't suspect anything at the time and neither did the dealer since the recall hadn't been issued yet.

The service department initially couldn't reproduce it and they weren't aware of any similar complaints. They agreed to hold onto it to keep trying. It took a couple days but the issue finally presented itself and they called to tell me that they had opened a tech line with Kia. At the same time, I happened to discover the recall posting (and this forum) and I forwarded them the recall details.

It turns out that the parts they received from the Kia tech line were correct as per the recall, from the best that the technician could tell (he wasn't given a part number to verify). He showed me a white plastic gear that was the culprit. He explained the gear sits inside a drum within the door remote controller assembly and that the replacement gear (for whatever reason) had the teeth cut in the opposite direction as the original.

If anyone here gets this repair done under the official recall once that goes out, please let us know if your service department explains the fix in the same way and if they replace the same part. I'm fairly confident they nailed it in our case, but just looking for some additional validation. Many thanks!
 

·
Registered
Joined
·
2 Posts
So we just bought our Carnival Prestige this week and once we installed the app, we kept getting alerts that one or more doors remained unlocked.
We checked them physically and all were locked and non-moving (not partially closed etc.). I happened to notice that when I opened the driver door and the main driver screen turned on it showed the right sliding door in the closed position but blinking red. Same blinking of red it does when it's showing the opened position.

We figured this is the culprit but have no idea how to go about fixing it and the dealership can't get us into service for over a month even though we just bought it two days ago and it shouldn't already be having issues.

I have tried opening and closing via the handle auto-trigger and the smart key options they both open and close smoothly with the same amount of clicks as the left side, but the left side doesn't appear to be having any issues or alerts. It's not catching on anything etc. and I don't believe the left side is blinking red, just a solid red when it moves to the open position.

If anyone has any clue what may be the culprit, or better yet the fix, please let me know.

Thank you in advance!
Let me know mine is driving me crazy😡
 
1 - 7 of 7 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top