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Discussion Starter · #1 ·
Howdy - new member. I picked up our brand new EX last Tuesday - got lucky and someone backed out of their order.

Two days ago, at 286 miles, check engine light came on. I made a service appt. and took it in the next day. I didn't notice anything off in driving.

Dealer says it's a code indicating a potential injector problem on cyl. 1. After monkeying with it for 3 hours, they also have no idea how to fix it. They don't know if it's an injector problem or a voltage problem, and they told me that the car is too new and they don't have the references to be able to troubleshoot it. They have to call Kia Tech and work with them, and they were "going home for the day" so no more progress could be made.

After I pleaded, they FINALLY sent me home with a loaner - a base K5, which is...not a Carnival EX - but pushing 24 hours later, they still haven't made made any progress (or, at least, none they've let me know about).

Pretty disappointing on a brand new, $40,000+ car. I recognize that small issues can happen, but...I'd also expect resources to be available to address them when they do. Planning to open a case with Kia Customer Service in a bit, which...I'm sure will yield absolutely nothing.
 

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Howdy - new member. I picked up our brand new EX last Tuesday - got lucky and someone backed out of their order.

Two days ago, at 286 miles, check engine light came on. I made a service appt. and took it in the next day. I didn't notice anything off in driving.

Dealer says it's a code indicating a potential injector problem on cyl. 1. After monkeying with it for 3 hours, they also have no idea how to fix it. They don't know if it's an injector problem or a voltage problem, and they told me that the car is too new and they don't have the references to be able to troubleshoot it. They have to call Kia Tech and work with them, and they were "going home for the day" so no more progress could be made.

After I pleaded, they FINALLY sent me home with a loaner - a base K5, which is...not a Carnival EX - but pushing 24 hours later, they still haven't made made any progress (or, at least, none they've let me know about).

Pretty disappointing on a brand new, $40,000+ car. I recognize that small issues can happen, but...I'd also expect resources to be available to address them when they do. Planning to open a case with Kia Customer Service in a bit, which...I'm sure will yield absolutely nothing.
Welcome to the forums!

Sorry to hear your first experience has been less than ideal. Many of us were affected by the day zero fuel rail recall and had less than optimal experiences with Kia trying to get it sorted. My suggestion would be to ask them to replace the injector to see if it resolves the issue. If not, then replace the voltage sensor. At some point of replacing parts, it will get fixed. Good luck and let us know how it goes.
 

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Discussion Starter · #3 ·
Welcome to the forums!

Sorry to hear your first experience has been less than ideal. Many of us were affected by the day zero fuel rail recall and had less than optimal experiences with Kia trying to get it sorted. My suggestion would be to ask them to replace the injector to see if it resolves the issue. If not, then replace the voltage sensor. At some point of replacing parts, it will get fixed. Good luck and let us know how it goes.
Good ideas, both. Thanks.

We love the car a lot, just really bummed out to have run into this issue so quickly, and...the post-sales dealership experience has not been the best so far. My sales advisor also completely ghosted at the first sign of trouble, whereas she'd been very responsive before.
 

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Welcome to the forums!

Sorry to hear your first experience has been less than ideal. Many of us were affected by the day zero fuel rail recall and had less than optimal experiences with Kia trying to get it sorted. My suggestion would be to ask them to replace the injector to see if it resolves the issue. If not, then replace the voltage sensor. At some point of replacing parts, it will get fixed. Good luck and let us know how it goes.
Haven't seen seen many fuel injector issues on this group, but I suggest that you search "fuel injector" on the "Kia Carnival Family of Owners" group on Facebook. There is a lot of noise in that group, unlike here where you get good advice that teaches you something or solves a problem, but regardless, I have seen a number of posts of people who had similar issues. You might want to look up the case of Ashley Elizabeth and maybe DM her. It took her over 40 days without the car to resolve. I would try to DM her. She may be able to save you time, and connect you with her deanship for some knowledge sharing.
Good Luck!
 

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Haven't seen seen many fuel injector issues on this group, but I suggest that you search "fuel injector" on the "Kia Carnival Family of Owners" group on Facebook. There is a lot of noise in that group, unlike here where you get good advice that teaches you something or solves a problem, but regardless, I have seen a number of posts of people who had similar issues. You might want to look up the case of Ashley Elizabeth and maybe DM her. It took her over 40 days without the car to resolve. I would try to DM her. She may be able to save you time, and connect you with her deanship for some knowledge sharing.
Good Luck!
LOL I'm so glad someone else finally said it... I didn't last more than a day in that FB group. Things over here are so much calmer and more organized.
 

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Howdy - new member. I picked up our brand new EX last Tuesday - got lucky and someone backed out of their order.

Two days ago, at 286 miles, check engine light came on. I made a service appt. and took it in the next day. I didn't notice anything off in driving.

Dealer says it's a code indicating a potential injector problem on cyl. 1. After monkeying with it for 3 hours, they also have no idea how to fix it. They don't know if it's an injector problem or a voltage problem, and they told me that the car is too new and they don't have the references to be able to troubleshoot it. They have to call Kia Tech and work with them, and they were "going home for the day" so no more progress could be made.

After I pleaded, they FINALLY sent me home with a loaner - a base K5, which is...not a Carnival EX - but pushing 24 hours later, they still haven't made made any progress (or, at least, none they've let me know about).

Pretty disappointing on a brand new, $40,000+ car. I recognize that small issues can happen, but...I'd also expect resources to be available to address them when they do. Planning to open a case with Kia Customer Service in a bit, which...I'm sure will yield absolutely nothing.
Sorry to hear about this experience. Yes, the car is too expensive to have problems this early, but because it is so new, you're going to have to be patient with the service department. They don't have any stock of spare parts and every issue they see will be their first time for a while. As long as the car can be driven safely, you should be okay until they find a proper solution.
 

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Contact corporate immediately. They will speed things up but their process is very slow as well.

Took almost 3 months and 2 dealerships for them to figure out I had 2 bad tires.
 

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Discussion Starter · #8 ·
Just an update on this. Dealership was advised to move the injector from cyl. 2 to see if the problem followed. They cleared the code, moved the injector...and then couldn't reproduce the issue. The code hasn't come back, so they released the car. However...we are now hitting a stumble around 40 MPH. It's very infrequent and doesn't appear to be yielding any codes, but it's scary when it happens; almost feels like the engine dies for a split second. Feels like the engine and not the transmission but...can't reliably reproduce it yet, so the dealership won't do anything.
 

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Just an update on this. Dealership was advised to move the injector from cyl. 2 to see if the problem followed. They cleared the code, moved the injector...and then couldn't reproduce the issue. The code hasn't come back, so they released the car. However...we are now hitting a stumble around 40 MPH. It's very infrequent and doesn't appear to be yielding any codes, but it's scary when it happens; almost feels like the engine dies for a split second. Feels like the engine and not the transmission but...can't reliably reproduce it yet, so the dealership won't do anything.
Where did they move it to? If they just swapped injectors around, that doesn't seem like a very good approach to resolving the issue. I would contact Kia Corporate if you haven't already.
 

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Discussion Starter · #10 ·
Where did they move it to? If they just swapped injectors around, that doesn't seem like a very good approach to resolving the issue. I would contact Kia Corporate if you haven't already.
They moved it to cyl. 6 if I'm not mistaken, to see if the problem followed (indicating an injector problem). It didn't, at least not immediately...so they decided there was no real issue.

I did contact Kia Corporate but we've been playing phone tag so far, unfortunately.
 

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Discussion Starter · #11 · (Edited)
My P219D code is back as of this morning. I finally spoke with Kia Corporate. The original case had been closed, so they reopened it. Next stop is the dealership, which I am very much not looking forward to. We do still have an infrequent stumble around 40 MPH as well.

Update: dealership is too busy to get me in until Tuesday. I told them I had a family road trip this weekend and planned on taking the Carnival unless they advised against it. They said no, it should be just fine to keep driving. I called Kia Corporate back and had them note that as a "just in case" so no one comes back and says, "Why the Hell did you keep driving it?"

Good times. Also - I don't know if it's reflective of anything, but the three people I've spoken with at Kia Corporate have been EXTREMELY friendly and sympathetic.
 

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Discussion Starter · #12 ·
Well, here's some more fun with my our Carnival. Dealership kept putting me off because they had no appointments, and they said it was fine to drive, so we went about a month. At one point, the check engine light actually went off by itself, for about two weeks...though we still had the 35-45 MPH "stutter." Of course, the check engine light came back, and with it, the same P219D code.

I took it in last Thursday. The dealership gave me a loaner after I pleaded - the biggest thing they have: a K5. It's...fine, but, uhh, it's no replacement for a Carnival.

They connected with Kia Techline on the following Friday, and they believe that the issue is a bad fuel injector. That certainly seems to track with the symptoms. They ordered the part on Friday afternoon.

On Monday, Kia America cancelled the order without any word.

My dealership place the order again. The part is now backlogged. There is no ETA. The dealership can't do anything about that, but they're certainly not doing anything to make the experience any better for us. "Kia doesn't give loaners out. You're lucky you got the K5." Oh, OK! Totally a like-for-like substitute for my $40k, 8-passenger van that I'm paying a not-insignificant lease payment on.

I contacted Kia Corporate online. I found that they had cancelled my earlier ticket, despite promising not to, and promising to call me to check in (they did not). I opened a new ticket online on Tuesday. "Someone will contact you within 48 hours." Someone did not, so I called them yesterday. I talked to a dude who was...not particularly eager to be doing his job, but perfectly friendly. He did some digging while we were on the phone. He said that the status of the part, in his experience, basically means a) it's either a pile of plastic and metal waiting to be manufactured on an assembly line, or b) we think we made some, but we don't know where they are. His words: "There's no date on this so I really can't say for sure, but...I've been doing this for a couple of years, and in my experience, stuff of this status usually means at least a month of waiting." He then told me, "This is not legal advice, but you have rights as a consumer. I would recommend that you check your owner's manual and read up on buybacks and the Lemon Law."

Basically...we don't know when you're going to get this part, so if you can't wait, you might want to just get out of the car.

That's...not particularly what I wanted to hear from the manufacturer of the car. The trick, of course, is that in the current market - I'm sure I could get a buyback; I'm already 12 days in to the 30 day "out of service" period (including the previous trip in August for the same issue), but if I do - what the heck am I going to do? It's not like I can just walk in and pick up another Kia Carnival, because...there aren't any. Kia sort of has us over a barrel.

I'm support to circle back next week with the rep I spoke with, as he is allegedly going to try to get some more information about the part. It's a $39 part, by the way. Good times.

TL;DR: We love the car. We do not particularly enjoy the Kia ownership experience thus far. I understand that supply chains are what they are, but the dealership could certainly solve this issue a couple of different ways (surely there's a bigger car somewhere in their chain of dealerships...and surely there's an injector on a car waiting to be sold that you could pull), as could Kia Corporate (how about you waive my loan payment for this month since I can't drive the damn car?). I'm pretty sure that most manufacturers that are breaking into the $40,000-up market do not treat customers this way - and we only have an EX!
 

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Discussion Starter · #14 ·
I'm sure Kia is not alone in being affected by the supply chain. They could be handling it better, obviously, and I suspect most other makes would - Kia is not used to selling $40k+ cars. Well, Kia's dealerships surely are not. We love - love - the van. When it works. It's obviously not doing us a heck of a lot of good right now.
 

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I'm sure Kia is not alone in being affected by the supply chain. They could be handling it better, obviously, and I suspect most other makes would - Kia is not used to selling $40k+ cars. Well, Kia's dealerships surely are not. We love - love - the van. When it works. It's obviously not doing us a heck of a lot of good right now.
Thanks , I might wait a year or so .
 

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Well, here's some more fun with my our Carnival. Dealership kept putting me off because they had no appointments, and they said it was fine to drive, so we went about a month. At one point, the check engine light actually went off by itself, for about two weeks...though we still had the 35-45 MPH "stutter." Of course, the check engine light came back, and with it, the same P219D code.

I took it in last Thursday. The dealership gave me a loaner after I pleaded - the biggest thing they have: a K5. It's...fine, but, uhh, it's no replacement for a Carnival.

They connected with Kia Techline on the following Friday, and they believe that the issue is a bad fuel injector. That certainly seems to track with the symptoms. They ordered the part on Friday afternoon.

On Monday, Kia America cancelled the order without any word.

My dealership place the order again. The part is now backlogged. There is no ETA. The dealership can't do anything about that, but they're certainly not doing anything to make the experience any better for us. "Kia doesn't give loaners out. You're lucky you got the K5." Oh, OK! Totally a like-for-like substitute for my $40k, 8-passenger van that I'm paying a not-insignificant lease payment on.

I contacted Kia Corporate online. I found that they had cancelled my earlier ticket, despite promising not to, and promising to call me to check in (they did not). I opened a new ticket online on Tuesday. "Someone will contact you within 48 hours." Someone did not, so I called them yesterday. I talked to a dude who was...not particularly eager to be doing his job, but perfectly friendly. He did some digging while we were on the phone. He said that the status of the part, in his experience, basically means a) it's either a pile of plastic and metal waiting to be manufactured on an assembly line, or b) we think we made some, but we don't know where they are. His words: "There's no date on this so I really can't say for sure, but...I've been doing this for a couple of years, and in my experience, stuff of this status usually means at least a month of waiting." He then told me, "This is not legal advice, but you have rights as a consumer. I would recommend that you check your owner's manual and read up on buybacks and the Lemon Law."

Basically...we don't know when you're going to get this part, so if you can't wait, you might want to just get out of the car.

That's...not particularly what I wanted to hear from the manufacturer of the car. The trick, of course, is that in the current market - I'm sure I could get a buyback; I'm already 12 days in to the 30 day "out of service" period (including the previous trip in August for the same issue), but if I do - what the heck am I going to do? It's not like I can just walk in and pick up another Kia Carnival, because...there aren't any. Kia sort of has us over a barrel.

I'm support to circle back next week with the rep I spoke with, as he is allegedly going to try to get some more information about the part. It's a $39 part, by the way. Good times.

TL;DR: We love the car. We do not particularly enjoy the Kia ownership experience thus far. I understand that supply chains are what they are, but the dealership could certainly solve this issue a couple of different ways (surely there's a bigger car somewhere in their chain of dealerships...and surely there's an injector on a car waiting to be sold that you could pull), as could Kia Corporate (how about you waive my loan payment for this month since I can't drive the damn car?). I'm pretty sure that most manufacturers that are breaking into the $40,000-up market do not treat customers this way - and we only have an EX!
The only time I've found that Kia Corporate will do the right thing is when the dealership pushes Kia. Kia will do goodwill gestures from personal experience but it does take pushing by the dealership. If the dealership isn't inclined to push Kia Corporate then, in my experience, you aren't going to get very far. With all the supply issues, consumers don't have a lot of leverage right now.
 

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I experienced my panic moment this morning. I took a break on my carnival over the weekend. It made sluggish sounds with all the error lights blinking and failed to start in first attempt. Second attempt also failed with same sluggish sounds this time with a check engine. Third time finally started with no error code but still sluggish sounds. The sounds eventually went away after idling for like 1 minute. It drove ok the rest of the day.

Two factors might be in play:

1. The temperature dropped by more than 10 Fahrenheit over the weekend in the NYC area when I didn’t use my carnival

2. I’ve been pumping 89 gas. I’ve driven 7500 miles never put in additives.

Anyways I have my 1st service this Friday and will report back what dealership has to say……
 

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Discussion Starter · #18 ·
I posted in the other thread but just closing the loop on my car. Nightmare experience with the dealer, but they ended up replacing all 3 fuel injectors on the passenger bank, and this resolved our issue. We've had it back for just over 3 weeks now; the hesitation is gone and the check engine light has not come back. I am knocking on wood.
 

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My P219D code is back as of this morning. I finally spoke with Kia Corporate. The original case had been closed, so they reopened it. Next stop is the dealership, which I am very much not looking forward to. We do still have an infrequent stumble around 40 MPH as well.

Update: dealership is too busy to get me in until Tuesday. I told them I had a family road trip this weekend and planned on taking the Carnival unless they advised against it. They said no, it should be just fine to keep driving. I called Kia Corporate back and had them note that as a "just in case" so no one comes back and says, "Why the Hell did you keep driving it?"

Good times. Also - I don't know if it's reflective of anything, but the three people I've spoken with at Kia Corporate have been EXTREMELY friendly and sympathetic.
I brought mine in with similar issues and they have me in a rental car from enterprise.
 
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