Howdy - new member. I picked up our brand new EX last Tuesday - got lucky and someone backed out of their order.
Two days ago, at 286 miles, check engine light came on. I made a service appt. and took it in the next day. I didn't notice anything off in driving.
Dealer says it's a code indicating a potential injector problem on cyl. 1. After monkeying with it for 3 hours, they also have no idea how to fix it. They don't know if it's an injector problem or a voltage problem, and they told me that the car is too new and they don't have the references to be able to troubleshoot it. They have to call Kia Tech and work with them, and they were "going home for the day" so no more progress could be made.
After I pleaded, they FINALLY sent me home with a loaner - a base K5, which is...not a Carnival EX - but pushing 24 hours later, they still haven't made made any progress (or, at least, none they've let me know about).
Pretty disappointing on a brand new, $40,000+ car. I recognize that small issues can happen, but...I'd also expect resources to be available to address them when they do. Planning to open a case with Kia Customer Service in a bit, which...I'm sure will yield absolutely nothing.
Two days ago, at 286 miles, check engine light came on. I made a service appt. and took it in the next day. I didn't notice anything off in driving.
Dealer says it's a code indicating a potential injector problem on cyl. 1. After monkeying with it for 3 hours, they also have no idea how to fix it. They don't know if it's an injector problem or a voltage problem, and they told me that the car is too new and they don't have the references to be able to troubleshoot it. They have to call Kia Tech and work with them, and they were "going home for the day" so no more progress could be made.
After I pleaded, they FINALLY sent me home with a loaner - a base K5, which is...not a Carnival EX - but pushing 24 hours later, they still haven't made made any progress (or, at least, none they've let me know about).
Pretty disappointing on a brand new, $40,000+ car. I recognize that small issues can happen, but...I'd also expect resources to be available to address them when they do. Planning to open a case with Kia Customer Service in a bit, which...I'm sure will yield absolutely nothing.