New recall - Sliding door

Just got my Carnival on Tuesday and joined this forum because I think my car has this problem. The passenger side sliding door sometimes fully closes and locks but sometimes doesn't. The dealer was no help (not just no help, they were hostile and insisted they'd do nothing to help fix the problem).

Sorry to hear. Not what you envision and expect buying a new car!
The recall is good news for you. It means that Kia acknowledges and recognizes the problem and will provide a solution. It might take a while but I want to assure you many and I'd dare to say most of the people here LOVE the car, and once your problem will be resolved, I'm hoping you will join us and enjoy the car for years to come. In the meantime. I'd call Kia directly for a solution and look for another dealership to service your car.
You may want to post the name of the dealership here in the appropriate thread to warn other people from buying and/or servicing the car there

Absolutely. We tested and researched the 4 main minivans on the market right now over the course of 6 months and kept coming back to the Carnival.

I found another article that outlines what to expect next.

Kia Carnival recall notices will be mailed December 16, 2021. Kia dealerships will replace the passenger-side power sliding door release actuator drums and holders inside the remote controller assemblies.

Kia Carnival owners may contact Kia at 800-333-4542. Kia's recall reference number is SC221.

Ours' did this, the new motor for the door is 6 weeks out. So for now we are driving with no power doors.

brianshellyh said:

Ours' did this, the new motor for the door is 6 weeks out. So for now we are driving with no power doors.

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The way I read the recall bulletin, this seems like a plastic part of the latch assembly that wasn't made to spec. Interested to know if there is a motor assembly involved also...

mpvdad said:

The way I read the recall bulletin, this seems like a plastic part of the latch assembly that wasn't made to spec. Interested to know if there is a motor assembly involved also...

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This would be the second major recall. Just be glad you have fuel rails that don't leak like a number of had early on.

That said, Kia did right by us in getting the recall completed very quickly. Hopefully they can get the correct parts and installed sooner rather than later.

Bought new last month, on the second trip the passenger sliding door sensor went off saying door was wasn't closed, then opened up on it's own. This is a real problem.

We are experiencing this issue. I am currently on the phone with Kia support and they claim to not even have recall #SC221 in their system right now, so that is not looking promising... I suspect it's a little early still I guess for them to have it all updated?

In the meantime, we've found that if you open the fuse panel next to the steering well, and remove the fuse labeled "Door Lock" for ONE MINUTE, then put it back in, it usually will reset and the door will shut again.

Super annoying though. This issue consistently happens to us when the vehicle sits outside in the cold.

eraag said:

This issue consistently happens to us when the vehicle sits outside in the cold.

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This was my first thought too, as it happened early on a cold morning. The three times it's happened I pull over, put in park and cycle ignition off, wait some seconds, then back on and no more problem. I'm hoping the Auto-Off button might held too if needed. Thanks for the fuse trick, will definitely remember that.

Phantasm22 said:

This would be the second major recall. Just be glad you have fuel rails that don't leak like a number of had early on.

That said, Kia did right by us in getting the recall completed very quickly. Hopefully they can get the correct parts and installed sooner rather than later.

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Thanks! Couldn't agree more and happy that the recall documentation was at least available online while I had my car in for service. I posted my experience in the other thread here and also interested to see if others will be able to corroborate once the recall repairs start getting done officially.

Glad that folks having this issue will be taken care of soon!

Our sensor was saying the door was not closed, even though it looked closed. We took it in Oct 2021 and they said they couldn't find any other reported issues. And because it happens intermittently, they 'couldn't replicate the issue to diagnose'. It kept happening, then one day while accelerating onto the highway, it just flew open. Luckily my kid was strapped in a carseat on that side, but it was scary.

Took it back over thanksgiving Nov 2021, and left it with them for a week. They figured it out, ordered the part and replaced it.

Then Dec 2021 I get a recall notification. At least now they are taking it serious.

We just took ours in for the recall. Hadn't had the issue, but we got the notice and wanted to get ahead of it. The dealer scheduled it for today, we dropped it off to learn they plan to "test" it. If the fix is needed, they'll order the parts and do it later.

Not happy, that's a bunch of bologna. Recalls are not issued to "test" parts. And how exactly they plan to test the parts? Good thing I wasn't the one to drop it off, I might not have been cordial with the service dept.

Following up, indeed they did not have to test it. Seems they had this recall confused with another vehicle's recall. There is no test that has to be done on ours, just order parts and replace them. So if your dealer says they have to inspect or test it, tell them to check again, they just have to order the parts with your Vin and install it. Wasted trip for us.

DaddyClown said:

Our sensor was saying the door was not closed, even though it looked closed. We took it in Oct 2021 and they said they couldn't find any other reported issues. And because it happens intermittently, they 'couldn't replicate the issue to diagnose'. It kept happening, then one day while accelerating onto the highway, it just flew open. Luckily my kid was strapped in a carseat on that side, but it was scary.

Took it back over thanksgiving Nov 2021, and left it with them for a week. They figured it out, ordered the part and replaced it.

Then Dec 2021 I get a recall notification. At least now they are taking it serious.

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My 2006 Kia Sedona had the same issue with the doors and when I tried to get it fixed, customer service said the recall didn’t apply to my vehicle ID number so they wouldn’t fix it, even tho I had the issue!! I still have the car and used mechanical doors for 16 years. We are shopping for a new car, have been on the wait list for the Carnival, but after seeing THE SAME ISSUE 16 YEARS LATER, we are not going to buy it. Customer Service isn’t very good at all.