[dugg914]

Thanks for all the info. Looks like KIA has really blown this one big time. I believe I will live without a WiFi hotspot.

 

[Phantasm22]

1. Updated the infosystem
2. Unenroll email 1-2 days
3. Enroll email 5-7 days
4. Failed to to activate
Modem Status / Activation State: Deprovisioned (6)
Either take the car back to dealer for dealer mode reset or you can do yourself

(Dealer mode was posted on this forum. Thanks for sharing)
For those with =>EX Larger display (In Canada, not sure about USA) you can access the dealer menu by going to Settings, General, System Info and turning your volume to 8, using the button on the steering wheel reduce it from 8 to 7 and press the place where the picture indicates below (it is just below the Home button), then reduce it to 3 and press in the same place and then reduce it to 1 and press one last time. You should get an option to enter a password, the password is 2400. This will get you into the dealer menu.


View attachment 630

Reset to factory reset. This will wipe out your profile settings. Export out Navigation data to USB if you have lot saved.

5. Activate UVO
6. Verizon activation email 10 days. <---My status at the moment.

Hope this helps.

Saving this one. Awesome writeup and thank you!

 

[deesine]

Can confirm the days long activation. Finally have Wifi Hotspot working on the trial. Bought the vehicle 2 weeks ago. Did the system update, 19gb on flash drive. Repeated attempts at getting and entering code, 3 attempts. Finally broke down and called the number listed on screen, a 866 number I believe. Kevin started a ticket because modem status was Deprovisioned(6) and Kevin said that wasn't good and needed to change. He said they were off on the weekend but would get to it Monday morning. I tried it Tuesday and fourth activation succeeded. Now off to actually get video on Netflix in the back screens...

 

[mllewellyn]

Hi, brand new here. We bought our first Kia, a Carnival SXP about 5 weeks ago brand new and haven't had the best experience. In addition to two immediate repairs needing to be made (passenger seat and door were not functioning properly), we cannot get the wifi to work. We took it to the dealer to do a factory reset. The dealer now claims that the wifi doesn't work because of verizon. We called verizon and paid for an account to be set up. Verizon spent almost two hour troubleshooting with us but resolved that we had a software or hardware problem on our end. The dealer claims there is a ticket open with verizon. Verizon denies having the ticket. We are not sure where to go from here. It has been helpful to read that others are having problems. It looks like this product wasn't ready for prime time yet. I will update when and if we have any progress.

 

[Kia-Driver]

I suppose these issues are a reminder that the first model year of any new model has the potential for unknown issues.
The more people report these, the sooner they'll be fixed on the production line.

 

[aramada14]

I was able to get mine set up finally, I am in the US and here is the steps I took in case it helps anyone else:

1) Downloaded the update to a USB via the navigation updater program
2) Immediately upon sticking the USB stick into the slot I was prompted to run the update, which took about 45 mins
3) About a week later I received an email with the subject, "Let’s get your Kia’s Wi-Fi Hotspot setup!". After following the prompts in this email, it un-enrolled me from UVO.
4) The next day I received a confirmation email stating my UVO subscription was cancelled, and two days after that received another email prompting me to re-enroll.
5) I tried to re-enroll that day using the email and was unable to get it to work, modem status was showing as deprovisioned like I saw in this thread
6) I gave it another day and instead of following the prompts in the email, I went into the app on my phone and clicked re-enroll through that (it was a red banner at the top) and that worked!

 

[choisam]

1. Updated the infosystem
2. Unenroll email 1-2 days
3. Enroll email 5-7 days
4. Failed to to activate
Modem Status / Activation State: Deprovisioned (6)
Either take the car back to dealer for dealer mode reset or you can do yourself

(Dealer mode was posted on this forum. Thanks for sharing)
For those with =>EX Larger display (In Canada, not sure about USA) you can access the dealer menu by going to Settings, General, System Info and turning your volume to 8, using the button on the steering wheel reduce it from 8 to 7 and press the place where the picture indicates below (it is just below the Home button), then reduce it to 3 and press in the same place and then reduce it to 1 and press one last time. You should get an option to enter a password, the password is 2400. This will get you into the dealer menu.


View attachment 630

Reset to factory reset. This will wipe out your profile settings. Export out Navigation data to USB if you have lot saved.

5. Activate UVO
6. Verizon activation email 10 days. <---My status at the moment.

Hope this helps.

Still waiting for the step 6. Called last week since it was over 10 days and no email. They told me 10 business days. 10 business days are way gone and no email from Verizon (3 weeks) . Any luck on this step?

Thank you.

 

[derrickd76]

edit: I tried one last time (download to local HD and it finished with no decompression error) and now the updates are loading on the Carnival. 🤞but should be good from here moving forward.

Hi there, could use some help as I’ve been unsuccessful in being able to download + install a clean update to my carnival. I’ve tried both Mac and Windows: for Mac, the navigation updater app cannot be opened/installed because apple states it cannot check it for malicious software. and even states the software needs to be updated / contact developer.
On Windows, I tried to download to my local c: drive first and also directly to my 64gb flash thumb drive and for both a decompression error occurs. If I try to continue it finished the download and copy to flash drive but during the install on the carnival I receive ‘update files are corrupted’ error so assume the decompression issue had something to do with it.
Would someone be so kind as to post the files into the cloud somewhere for me to pull them? I know their large in total but not sure what else I can do here to get this to work. Spent way too much time on this as is.

thanks and happy holidays / happy new year to all.

 

[Itsmee]

My wifi hotspot is FINALLY working!!! I couldn't be happier It is sooo much more convenient. I think I may have updated the software before it was truely "ready" (did so back in the beginning of November). I tried updating it again over the weekend... I just reinserted the usb drive (32 GB) and pressed the update button again. After the update was complete I turned off the car and the next day when I wen tto try it it worked! I didn't have to unsubscribe from UVO again and I didn't have to press another code or anything like that! Hopefully yours will be just as easy too.

 

[derrickd76]

Congrats that’s great news. Can you share what kind of speeds you are getting on your hotspot? Did you have to do anything directly with Verizon for it to turn on or agree to anything before it worked?

 

[choisam]

WOW. It worked for me as well. Been waiting for the Verizon email for over a month now (still waiting). Called Kia and they said it should work. Ticket created but nothing... Updated with same USB update. After the update with the same version, hotspot is working. Turned on the hotspot (no signing into Verizon) and connected with internet. I got around 30 mbs. Strong 5G/Weak 4G signal in my area. It was good enough for Netflix. Thank you.

 

[Itsmee]

WOW. It worked for me as well. Been waiting for the Verizon email for over a month now (still waiting). Called Kia and they said it should work. Ticket created but nothing... Updated with same USB update. After the update with the same version, hotspot is working. Turned on the hotspot (no signing into Verizon) and connected with internet. I got around 30 mbs. Strong 5G/Weak 4G signal in my area. It was good enough for Netflix. Thank you.

Awesome! So glad it worked for you too! 🙂

 

[2022carnivalprestige]

There’s a new update under Kia owner app

 

[Itsmee]

There’s a new update under Kia owner app

Indeed there is. I just looked and saw it… Thank you!!

 

[Phantasm22]

Indeed there is. I just looked and saw it… Thank you!!

Do you get any notice of what has changed or is new? My login has never been able to be associated my vehicle, so I rely on this forum to let me know when new updates are available.

 

[Phantasm22]

Do you get any notice of what has changed or is new? My login has never been able to be associated my vehicle, so I rely on this forum to let me know when new updates are available.

So I downloaded the latest and my Carnival informed me that it was the same that was already installed.

 

[2022carnivalprestige]

So I downloaded the latest and my Carnival informed me that it was the same that was already installed.

I did my update yesterday for the nav/media on my 2022 SXP. the screen for the nav, radio etc. has all changed in the update, what kind of KIA carnival do you have?

 

[Phantasm22]

I have an SXP. What’s the date on your update? Mine is from 11/2021.

 

[2022carnivalprestige]

I did my update yesterday for the nav/media on my 2022 SXP. the screen for the nav, radio etc. has all changed in the update, what kind of KIA carnival do you have?

I’m not sure. Our Kia dealership told me about it. It’s for Nav/media update (so I can get WiFi in the Kia in order for my granddaughters to watch Netflix, etc. on the entertainment system. How do I figure the date out for it? I’d be glad to tell you the date; if I can

 

[Phantasm22]

Initial support for hotspot came out in November of last year. I’m wondering if that’s the same release. If you go to the same screen that has the software update it will show you the software version. It’s in the gear icon menus. You may have to scroll to get to the date.